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Customer Success

Start with the customer and share in their success. We deeply care about partnering with thousands of retailers to help them win with the power of beautiful software and expert guidance and coaching.

In this role you will:

  • Educate and train customers to utilize our software to align with their strategic business goals
  • Build awesome relationships with the customers you work with
  • Work with Product team to prioritize customer requests and issue resolution
  • Take ownership of customer issues and follow problems through to resolution
  • Coach and support customers post-software training to ensure they’re getting the most out of Teikametrics
  • Perform ad hoc analysis on a wide variety of subject matter such as Inventory Management, and Profitability, Pay Per Click Campaigns

Requirements:

  • Excellent data analytics skills
  • Prior experience in eCommerce, Customer Support or Client Success
  • Exceptional problem-solving skills and communication skills
  • Excellent working knowledge of Excel
  • Strong phone and active listening skills
  • The ability to think strategically and to lead
  • Advanced troubleshooting and multi-tasking skills
  • Experience with the Amazon seller platform is a plus

You:

  • Are obsessed with exceeding customer expectations and go the extra mile to engage your customers and keep them happy
  • Are a good listener, passionate, hardworking, driven, and a self-starter
  • Care about your team and want to make them better
  • Thrive in a dynamic and team-oriented environment
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Are able to adapt and respond to different types of customer personalities
  • Want to be part of a team that is changing an industry and have fun doing it

Benefits:

  • Amazing office featured in BostInno's Office Envy
  • Blue Cross Blue Shield health care plan
  • Blue Cross Blue Shield dental plan
  • 401k
  • Unlimited Vacation
  • Free Coffee & Snacks
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